Privacy Policy

Webtree Privacy Policy. Click on Read more to go through our privacy policy.

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Refund Policy

Webtree Refund Policy. Click on Read More to go through our refund policy.

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Terms & Conditions

Webtree T & C. Click on Read More to go through our terms and conditions.

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FAQ

Frequently Asked Questions (FAQS) relating to services we offer.

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Features

Webtree - committed towards our mission of 'spreading knowledge'.

Website designing

We just don�t design your projects but also develop relationship based on goodwill earned by sheer hard work and premium service offered.

All-new approach

We work hard to make you smile and your happiness is our reward. You propel us to achieve the milestones and we are proud of our association.

Date to date Update

We keep you updated about every stage in your project and describe the functionalities of every step to you and how it all adds to your vision. Your vision guides us to the fulfillment of our shared dream.

Self Help DIY tutorials

No need to call technicians for computer issues, simply follow Webtree user friendly DIY tutorials for diagnosing and resolving computer problems on your own.

On-Time Deleivery

We believe in giving best services to you and that too on time without any delay. We listen to your feedback and diligently work on it to meet the time constraint.

Research

We carefully analyze your need keeping in mind what your requirements are, and what you want. We listen to you and incorporate every tiny detail that you want.

Privacy Policy

Webtree LLC- PRIVACY POLICY

This Privacy Statement is an integral part of the Terms and Conditions posted at [http://www.webtree.us/policies.html]. This privacy policy explains how Webtree LLC collects, uses and discloses personal and other information it receives in connection with the user support services we provide to user (the "Services") in accordance with the Terms of Use (http://www.webtree.us/policies.html). When you submit information through our website, email, chat session, provide it to our technicians or, use the Services, you (the "user") agree to our terms of use consistent with this privacy policy. This Privacy Statement does not apply to the websites of our business partners or to any other third parties, even if their websites are linked to our website.

Definitions

All terms initially capitalized shall have the meaning set forth in the Terms and Conditions, of which this Privacy Statement is an integral part. For the purposes of this Privacy Statement, "Business partners" means any subcontractor, vendor or other entity with whom we have an ongoing business relationship to provide products, services, or information. "Personal Information" means information which identifies you as an individual, such as your name, telephone number, and email address.

Application

Webtree services are aimed at resolving/providing online solutions to different technical queries/problems that users of personal computers, tablets and smart phones, operating systems, drivers and peripherals may encounter while using it. The users of this service may provide their personal details/information. This Policy is to communicate that we respect your privacy, and we will use reasonable efforts to maintain and use this Personal Information responsibly. This Privacy Statement applies to Personal Information that is obtained by Webtree whether through electronic or print communications. This Privacy Statement applies to Personal Information collected from persons employed by or otherwise affiliated with Webtree's customers, prospective customers, any persons that visit Webtree's Website, and persons who receive commercial communications sent on behalf of Webtree. Please note that this Privacy Statement does not apply to any personally identifiable information about yourself or your children provided though third party services, for example, communications services or social media, even if the information is provided to a Webtree employee or agent. Webtree does not control or endorse the content, messages or information found in any third party services and, therefore, Webtree specifically disclaims any liability with regard to third party services and any actions resulting from your participation in any third party services.

HOW Webtree COLLECTS INFORMATION

We provide user support services to consumers using web-based tools and software as well as through telephone support of our users. These tools may include software that enables us to remotely access and control a user's computer with their permission. We require certain information and permissions from you to provide the Services. Some information we collect may be provided by the user directly such as when requested by a form or on the phone by a technician. Other technical information might be collected or accessed by or through our diagnostic and related tools as our computers work with yours to provide the Services.

TYPES OF INFORMATION Webtree COLLECTS:

PERSONAL INFORMATION

We will ask you when we need information that personally identifies you ("personal information") or allows us to contact you. In order to use the Services, the user must first typically register or provide certain identifying information. For online registration, we ask you to provide contact details (such as First and Last name, E-mail address, Postal address, Personal identifier etc.). Webtree uses this information to contact you regarding the product and/or services you have requested. This includes re-registration/renewal notifications, special offers, and surveys on improving our Services.

PAYMENT INFORMATION

If you register for the Services, Webtree may collect credit card information, and other payment information. Like many companies, Webtree may use third party payment processing, payment gateways transactions to process and verify credit cards on our behalf. Webtree uses payment information to complete your transactions.

SUBSCRIBER( USER) COMPUTER INFORMATION:

We may also ask for information related to your (user) computer to provide the Service. As examples, this information may include:

  • Information about the date of purchase of your computer.
  • Identification number of your computer.
  • Make and model of your computer and/or any computer hardware.
  • Software installed or peripherals attached to it.
  • Condition of the computer.
  • System and registry data about software installations and hardware configurations, and error tracking files.

Generally, this information is required to provide personalized technical support to you, and to help us update our support tools and enhance our supported products lists.

REMOTE ACCESS:

While requesting support you may request for the problem to be resolved by enabling Webtree technicians to have access to and take control of your computer. Webtree uses software tools which enable you to grant control of your computer to an Webtree technician remotely over the Internet. This allows the Webtree technician to diagnose or correct problems without ever coming to the location of your computer. Webtree does not use the Remote Access software to access and control your computer without your consent and we request that you remain present when our technicians are doing so. Webtree technicians are trained in the use of this software and we take steps to limit access to confidential or sensitive information stored on user computer or network, avoid deliberate destruction of information on user computers or networks, and help avoid system problems. Webtree maintains specific internal policy and technical controls to limit how and whether our remote access tools may be used to assist you.

DIAGNOSTIC TOOL:

Webtree uses some online diagnostic tolls that may collect a wide variety of useful information about the state of a computer system and your applications. This information is communicated to Yogi using security technologies over the Internet. Webtree analyzes this information to help diagnose and solve end-user problems. The Webtree diagnostic application is not designed to collect sensitive information including information such websites visited, e-mail messages, e-mail addresses sent to, passwords, profiles, etc. Use of the Remote Access and Diagnostic applications may be subject to the terms and conditions of the respective software license agreements.

LIVE HELP SESSION RECORDS:

Webtree reserves the right to monitor and record on-line and off-line sessions between users and Webtree technicians for quality control and service-related purposes. Some uses of this type of information include improving the Service, building a support knowledge base and conducting internal market research. We do not correlate session record data used for these purposes with personal information.

LOG FILES:

We use IP addresses to analyze trends, administer the website, track user movement, and gather broad demographic information for aggregate use.

SUPPLEMENTATION OF INFORMATION

In order to protect Webtree from fraud and otherwise ensure the integrity of our services and manage risk we may supplement personal information we collect with information we may get from others. For example, in connection with determining creditworthiness, we may use your name and other related information to request a credit report as permitted by law.

Disclosure of Personal Information

Webtree does not sell, rent or trade your e-mail address to third parties (other than to our corporate affiliates). We may, however, use third parties to help us provide services to you, such as fulfilling orders, processing payments, monitoring site activity, conducting surveys, and administering e-mails. No Personal Information is provided to any of these third parties without your consent and also after your approval we will require that such information be maintained by them in confidence.

Other Key Elements of Webtree's Privacy Statement

  • Onward Transfer: Webtree may transfer your Personal Information to a third party that is acting as Webtree's agent, where the third party agrees in writing to provide at least the same level of privacy protection as is required by this Privacy Statement or applicable law.
  • Data Integrity: Webtree takes reasonable steps to ensure that Personal Information is not modified or corrupted.
  • Third Party Sites: Webtree's Website contains links to other sites operated or maintained by third parties. We are not responsible for the privacy practices or the content of such website. We will not share your personal information with third parties websites. Some of these third-party sites may be co-branded with a Webtree logo, even though they are not operated or maintained by us. Although Webtree chooses its business partners carefully, Webtree is not responsible for the privacy practices of websites operated by third parties. We encourage you to learn about the privacy policies of third party or co-branded websites.
    • SHARING AND INFORMATION DISCLOSURE

      We may share aggregated and de-identified information with our partners. This sharing is usually not linked to any personal information that can identify any individual person, unless specifically required to allow use of specific widgets within the Services. We may also share, disclose, or transfer your personal information as follows:

      • To Webtree affiliates and subsidiaries to support business operations and sales, marketing, and customer support processes.
      • To third party service providers and suppliers acting on our behalf to provide products or services to you.
      • To other third parties for purposes you have allowed.

      Additionally, we may also disclose your personal information as we determine reasonably necessary to (a) comply with applicable law, regulations, legal processes, or enforceable governmental requests, (b) respond as necessary to actual or potential lawsuits, or (c) protect the rights and property of Webtree or others. We reserve the right to retain, use, and disclose aggregate or anonymous information developed from personal information at any time. If we merge with, or are acquired by another company, or sell all or substantially all of our relevant assets, or file for bankruptcy, we may disclose and transfer personal information with the company or asset. We will seek appropriate protection for personal information disclosed or transferred in such transactions consistent with applicable law.

      SECURITY

      Webtree takes reasonable precautions to protect Personal Information from loss, misuse and unauthorized access, disclosure, alteration and destruction. Webtree's Website has reasonable safeguards in place to protect the loss, misuse and alteration of the data you provide to us with physical, electronic, and managerial procedures. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure, such as encryption, passwords, physical security, etc. While Webtree strives to protect your Personal Information it cannot ensure or warrant that the Personal Information or private communications you transmit to us will always remain private, and you do so at your own risk.

      SURVEYS

      From time-to-time we may request information from users via surveys. Participation in these surveys is completely voluntary and users have a choice whether or not to participate. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code). Survey information will be used for purposes of monitoring or improving the use and satisfaction of Services.

      Children:

      Our Services are not intended for use by anyone under the age of 13. Consistent with the Children's Online Privacy Protection Act, we do not knowingly solicit Personal Information from children under the age of 13 or send them requests for Personal Information.

      Communications from Us

      We reserve the right to send you certain communication including newsletters, e-mailers and renewal notices, considered to be a part of your service plan; however if you do not wish to receive such communication from us, you can indicate your preference by following the instructions included in such communication or by emailing us at support@webtree.us or you may contact us at +1-844-886-5593.

      NOTIFICATION OF CHANGES to this Privacy Statement

      We reserve the right, at any time and without notice, to update or otherwise modify this Privacy Statement by posting such updates at the Privacy page on the Website. Any update or other modification shall be effective immediately upon such posting. Accordingly, we encourage you to review this Privacy Statement periodically to determine if it has been modified. For changes that are materially less restrictive or protective of your personal information than the privacy policy in place at the time of collection, we will notify before implementing any such change.

      Contacting Us

      If you would like to contact for any reason regarding our privacy policies or have any questions about this Privacy Statement or this Website, or wish to review or update your Personal Information, then please email us at support@webtree.us or call us at +1-844-886-5593.

Refund Policy

" Webtree LLC will offer an unconditional 30 days Money Back Guarantee if you are not fully satisfied with the services received. Claims must be submitted to Customer Service within 30 days of purchase".


Webtree - CANCELLATION AND REFUND POLICY

This Cancellation and Refund policy is a part of the Terms and Conditions posted at [http://www.webtree.us/policies.html]. This Cancellation and refund policy details the complete procedures of cancelling subscription plan and lays out the eligibilty crieteria for claiming refunds in accordance with the Terms of Use (http://www.webtree.us/policies.html).

CANCELLATION POLICY

Webtree believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

  • You are solely responsible for canceling your account. An email or phone request to cancel your account to your account manager is a must and you must receive a confirmation from your account manager on the date of cancellation.
  • All of your data stored with us will immediately be archived from active servers and maybe stored with us for any future use.
  • If you cancel the Service before the end of your current paid up month, your cancellation will take effect immediately and we will not be charge you again.
  • Webtree, in its sole discretion, has the right to suspend or terminate your account and refuse any and all current or future use of the Service, for reasons such as unauthorized access of our portal, servers and databases, abusive behavior, data theft, improper utilization of our services, using the service for PC other than the one which has been registered for use with Webtree, among other reasons. Such termination of the Service will result in the deactivation or deletion of your Account or your access to your PC Support Service.
  • Any use of software which is not legal may result in termination of your services and cancellation of your account by Webtree.
  • Webtree reserves the right to refuse service to anyone for any reason at any time.

REFUND POLICY

We always make efforts to give 100% satisfaction of our clients related to the Webtree support services. For subscription based plans, a full refund will be issued within 30 days if Webtree has not been able to resolve even a single issue for you.

Read some of the eligibility criteria for refund:

  • You have all the prerequisites which were required to resolve the problem and Issue was not resolved till the time account was active.
  • The issue is out of scope for the particular plan.
  • 30 days have not passed after the issue was last worked upon by an Webtree technician.
  • Subscription based plan: you can ask for full refund if none of the issues are fixed or you are not happy.
  • If one or more issues are fixed and customer still wants refund of his/her amount before time period mentioned in the agreement then partial refund will be done, after subtracting the service charge on fixed issues.
  • Cases which are fixed on our part and something goes wrong on your computer due to hardware issues, however services will be continued on the existing computer or can be exchanged to a new computer.

Note: Webtree is always there to help you in different ways. We appreciate that before filing any issue directly from bank, kindly give us a call or email to make the final settlement on mutual understanding.


Contacting Us: If you would like to contact for any reason regarding our cancellation & refund policies or have any questions about this Website, or wish to review or update your Personal Information, then please email us at info@webtree.us or Call us at +1-844-886-5593.

Terms & Conditions

Webtree LLC- Terms of Use

THESE TERMS AND CONDITIONS ("TERMS AND CONDITIONS") STATE IMPORTANT REQUIREMENTS REGARDING YOUR USE OF Webtree LLC'S (Webtree) COMPUTER SUPPORT SERVICE AND YOUR RELATIONSHIP WITH Webtree. YOU SHOULD READ THEM CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION AND INSTRUCTIONS PERTAINING TO YOUR AND OUR RIGHTS AND OBLIGATIONS FOR THE Webtree SERVICE.

AGREEMENT

THESE TERMS AND CONDITIONS, TOGETHER WITH EACH ACCEPTED PLAN ORDER SUBMITTED BY YOU, ANY ADDITIONAL TERMS MENTIONED FOR YOUR PLAN ORDER AND THE PRIVACY POLICY, STATE THE ENTIRE AGREEMENT BETWEEN YOU AND Webtree (THE "AGREEMENT"). You must agree to the Terms and Conditions in order to be eligible to use the Webtree Portal (defined below), or obtain Services (defined below).

DEFINITIONS

Certain terms defined in these Terms and Conditions are also used in the Privacy Policy and are incorporated by reference to these Terms and Conditions.

YOU

"You" means you individually, any person, including any employer for whom you are acting on behalf of.

Webtree

Trademark "Webtree" is used by Webtree LLC, under an authorization from Webtree Technical Services LLP. All references to Webtree refer to Webtree LLC.

MATERIALS

"Materials" means any web casts, download areas, white papers, press releases, datasheets, FAQs, product information, quick reference guides, or other works of any kind that are made available to download from the Webtree Portal said materials are the proprietary and copyrighted work of Webtree and/or its suppliers. The definition of "Materials" does not include the design or layout of the webtree.us web site or any other Webtree owned, operated, licensed or controlled site.

SOFTWARE

"Software" means a computer program of any kind, whether owned by Webtree or a third party, whether delivered via download, CD, other media, or other delivery method, including client and/or network security software. Elements of the Software are protected under copyright, trade secret, unfair competition, and other laws. Software includes both Webtree Software and third party Software. Your use of Software is subject to the respective agreements such as a license agreement or user agreement that accompanies or is included with the Software, ordering documents, exhibits, and other terms and conditions that apply ("License Terms").

CONTENT

Software, Materials, Services and other related information are collectively referred to as "Content."

Webtree CERTIFIED TECHNICIAN/(S)

"Webtree Certified Technician means" technicians and specialists certified by Webtree to perform the Services under this Agreement.

SUBSCRIPTION BASED PLANS

"Subscription Based Plans" or "Subscription/(s)" are tenured Subscription plans offered by Webtree that are active for a specified period and will not include any incident based plans such as "Per Incident Plan" or the like.

SERVICES" AND "Webtree PORTAL

All references to "Services" refer to any Webtree service delivered through Webtree Technical Services Private Limited, under the plan that you enter into with Webtree through use of the Webtree Website located at www.Webtree.net (the "Webtree Portal") or by calling the Webtree phone number mentioned on the Webtree Website. These Terms of Use govern all plans available through the Webtree Website, and any use of the Webtree Portal. In the event of any conflict these Terms of Use control any valid Plan Order form that you submit requesting Services ("Plan Order").

SUBMISSION OF PLAN ORDERS; SERVICE PLANS

You may order Services by submitting Plan Orders through the Webtree Portal. Once Webtree accepts the Plan Order submitted by you, you would receive an email from Webtree at the email address that you provide or have provided to Webtree as part of the Registration Process for the Services. Webtree is not responsible for rendering Services in connection with any Plan Order that it has not accepted. Upon acceptance by Webtree of a Plan Order, you will rightly possess a Service Plan.

UNDERTAKING

Subject to the Terms and Conditions, and other terms specific to each Service Plan, Webtree will address your query using commercially reasonable efforts in providing appropriate solutions under the Services. In most cases, Webtree will attempt problem diagnosis and a solution through chat, email or other means as it deems most appropriate under the circumstances including remote access. All undertakings under Service Plans are subject to Webtree's Limited Warranty, which is set forth below. For more information, please refer to online documentation or call us at 1-8XX-XXX-XXXX. You agree to pay all Services Fee and any other applicable fee/charges as set out in the relevant Plan Order in accordance with the Payment Terms provided below.

PAYMENT

Services against any Plan Order will be available once you have made payment for Services according to the requirements of the corresponding Plan Order. Webtree has no obligation to render Services under any Service Plan if the payments as required under any Plan Order have not been so made.

REFUND POLICY

If for any reason you are not wholly satisfied with the Service, Webtreewill make every effort to resolve the issue. If you remain dissatisfied, Webtreeoffers a money back policy as follows: For our annual (including multi-year) subscription-based plans, the Money-Back Guarantee is valid for a period of 30 days from time of purchase. For our incidental (one-time-use) plans, the Money-Back Guarantee is valid for 7 days, beginning at the time of the Incident.

PRIVACY POLICY

The Webtree Privacy Policy which is an integral part of these Terms and Conditions is incorporated here by reference (http://www.webtree.us/policies.html). If you have not yet reviewed the Webtree Privacy Policy, then please do so prior to agreeing to these Terms and Conditions. You agree that beyond the Personal Information identified in the Privacy Policy, any information or data disclosed or sent to Webtree over the telephone, electronically or otherwise, is not confidential or proprietary to you.

GUESTS: LIMITED LICENSE TO USE OF Webtree PORTAL

Services against any Plan Order will be available once you have made payment for Services according to the requirements of the corresponding Plan Order. Webtree has no obligation to render Services under any Service Plan if the payments as required under any Plan Order have not been so made. As a Guest you may use the Webtree Portal and Materials (defined below) specifically designated as available to guests on the Webtree Portal for the limited purposes of (a) deciding whether to subscribe to the Services provided by Webtree, (b) registering with Webtree and submitting Plan Orders only. The foregoing license grant is a non-exclusive revocable license.

COMMUNICATIONS SERVICES

Webtree may provide you with the use of e-mail services, addresses, bulletin board services, instant messaging services, chat areas, news groups, forums, communities, personal web pages, calendars, file cabinets and/or other message or communication facilities designed to enable you to communicate with Webtree's employees and others as appropriate to your Service under a Plan Order (each a "Communication Service" and collectively "Communication Services"). Communications Services shall only be used under an accepted Plan Order, and not for any other purpose.

LIMITED LICENSES TO USE THE Webtree PORTAL, MATERIALS AND SOFTWARE

As permitted through a Service, you may use Materials and Software (as defined below) posted on the Webtree Portal, or made available in connection with a Plan Order which may be available for additional purposes and or subject to additional restrictions.

GENERAL LICENSE RESTRICTIONS

Any other use of the Webtree Portal, Services, Materials or Software, other than as explicitly permitted by Webtree is prohibited. Rights to execute, copy, modify, display, transmit, distribute, manufacture, use, sale are all reserved to Webtree and its suppliers. Reverse engineering and decompilation of the Software is strictly prohibited.

USER RESPONSIBILITY

In connection with obtaining Services, you agree that you will: Cooperate with the Webtree Engineer: We will use commercially reasonable efforts to provide the support Service to you. Webtree's experience shows that most issues can be corrected as a result of close cooperation between you and the engineer. Please listen carefully to the engineer and follow the engineer's instructions.

You must confirm that the following conditions are true:

  • The situation giving rise to the question is reproducible on a single system, i.e., one central processing unit with its workstations and other peripherals.
  • You must have knowledge regarding the hardware system, any software involved, and in the facts and circumstances surrounding the incident.
  • The full system, including software and hardware, is available to you and accessible by you without limit during any telephone discussions with Webtree support personnel.

Software/Data Backup: You understand and agree that Webtree shall under no circumstance be responsible for any lost or corrupted software or data. Webtree strongly recommends that you at all times maintain a complete data backup and disaster recovery plan.

Account, Password, and Security: For you to submit a Plan Order, you must complete the Registration Process by providing us with current, complete and accurate information as prompted by and required under the applicable Registration Form. You may also be directed to choose a password and a user name. You are solely and entirely responsible for maintaining the confidentiality of your password and account. Furthermore, you are solely and entirely responsible for any and all activities that occur under your account. You agree to notify Webtree immediately of any unauthorized use of your account or any other breach of security. Webtree will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge. However, you could be held liable for losses incurred by Webtree or another party due to someone else using your account or password. You may not use anyone else's account at any time, without the permission of the account holder.

AVAILABILITY OF SERVICES AND MATERIALS UNDER FORCE MAJUERE CIRCUMSTANCES

You hereby acknowledge that circumstances outside of Webtree's reasonable control (e.g., acts of God, a large scale outbreak of a new computer virus, strikes, riots, wars, other military action, civil disorder, acts of terrorism, fires, floods, vandalism, sabotage, acts of third parties, or the like) may cause significant delays in Webtree's ability to schedule a support session. You hereby release Webtree from any and all liability, and agree that Webtree shall not be liable to you or any third party for any direct or indirect damages whatsoever, resulting from such delays. Webtree or its suppliers may, at any time, without notice or liability, restrict the use of the Service or limit its time of availability in order to perform maintenance activities and to maintain session control.

EXCLUSIONS FROM "SERVICES"

"Services" shall not include the following:

  • Any item or activity not covered by the terms of a Plan Order.
  • Service beyond the duration limitations identified in your Plan Order.
  • Problem diagnosis and support that may not be completed because of a problem with your computer or other equipment, or their configuration that is beyond our control.
  • Software, including the operating system and software added to the registered hardware products which are out of scope for the Service Plan.
  • Problems that may and do result from:
    • External causes such as accident, abuse, misuse, or problems with electrical power.
    • Usage that is not in accordance with product instructions provided by manufacture.
    • Failure to follow the product instructions provided by manufacturer or failure to perform preventive maintenance.
    • Problems caused by using accessories, parts, or components not compatible with the product.
    • Non-Compliance with the Webtree engineer instructions for resolving the query.

NOTICE SPECIFIC TO MATERIALS AND SOFTWARE AVAILABLE ON THE Webtree PORTAL, OR THROUGH A SERVICE

For your convenience, Webtree may make available Materials or Software (as each term is defined below) for use and/or download, whether as a part of a Service, or in promotion of the Services. The Materials and Software are made available for download solely for your use according to (a) the end user license agreement (EULA), and (b) the Plan Order. Any reproduction or redistribution of the service not in accordance with the EULA is expressly prohibited by law, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible. No logo, graphic, sound or image from any Webtree Web site may be copied or retransmitted unless expressly permitted by Webtree. WITHOUT LIMITING THE FOREGOING, COPYING OR REPRODUCTION OF THE MATERIALS OR SOFTWARE TO ANY OTHER SERVER OR LOCATION FOR FURTHER REPRODUCTION, REDISTRIBUTION OR ANY OTHER PURPOSE IS EXPRESSLY PROHIBITED, UNLESS SUCH REPRODUCTION OR REDISTRIBUTION IS EXPRESSLY PERMITTED BY THE EULA ACCOMPANYING SUCH MATERIAL OR SOFTWARE.

END USER LICENSE AGREEMENTS (EULA) - GENERAL

In connection with our Service, we may provide to you certain software that is owned by Webtree or its third party licensors, and suppliers. We as well as the third party licensors reserve the right to update or change the Software from time to time and you agree to cooperate in performing such steps as may be necessary to install any updates or upgrades to the Software. You may use the Software only as part of, or for use with, the Service in accordance with the Service Plan and for no other purpose. The Software may be accompanied by a EULA from Webtree or a third party. Your use of the Software is governed by the terms of both that license agreement and this Agreement, where applicable. You may not install or use any Software that is accompanied by or includes a EULA unless you first agree to the terms and conditions of the EULA.

EULA FOR Webtree SOFTWARE

With regard to any Software made available to you by Webtree through the Webtree Portal for which your acceptance of a separate license agreement is not required ("Webtree Software"), you are hereby granted a revocable, non-exclusive, non-transferable license by Webtree to use the Webtree Software (and any corrections, updates and upgrades). In accordance with and as required under the Service Plan you shall not make any copies of the Webtree Software. You agree that the Webtree Software is the confidential and proprietary information of Webtree or its third party licensors, providers or suppliers, and which you shall not disclose to others or use except as expressly permitted herein. You may not de-compile, reverse engineer, disassemble, attempt to discover any source code or underlying ideas or algorithms of the Webtree Software, or otherwise reduce the Webtree Software to a human readable form, modify, rent, lease, loan, use for timesharing or service bureau purposes, reproduce, sublicense or distribute copies of the Software, or otherwise transfer the Webtree Software to any third party. You may not remove or alter any trademark, trade name, copyright or other proprietary notices, legends, symbols, or labels appearing on or in copies of the Software. You are not granted any title or rights of ownership in the Webtree Software. You acknowledge that this license is not a sale of intellectual property and that Webtree or its third party licensors, providers or suppliers continue to own all right, title and interest, including but not limited to all copyright, patent, trademark, trade secret, and moral rights, to the Webtree Software and related documentation, as well as any corrections, updates and upgrades. The Webtree Software may be used in the United States only, and any export of the Webtree Software is strictly prohibited.

THIRD PARTY SOFTWARE

As part of the Services, Webtree may suggest that you acquire, install and use certain third party software ("Third Party Software"). Third Party Software is licensed to you by the respective owners or licensees of the Third Party Software. You must agree to the terms and conditions set forth by such owners or licensees before installing Third Party Software, whether or not Webtree directly assists you in the acquisition, installation, and/or use of Third Party Software. Webtree has no rights to the Third Party Software and does not license Third Party Software to you or make any representation or warranty regarding the Third Party Software. Your license to the Webtree Software shall remain in full force and effect unless and until terminated by Webtree, its third party licensors, providers or suppliers, or until your Service Plan is terminated as provided by your Plan Order and these Terms and Conditions. Upon termination of your Service Plan for any reason, you must cease all use of the Webtree Software and immediately delete the Webtree Software from your computer. To the extent that we provide technical assistance and support for Third Party Software or equipment, you must ensure that you comply with the terms and conditions under which you licensed such Third Party Software or purchased such equipment. We make no warranty that we are an authorized service provider for Third Party Software or for any equipment; it is your sole responsibility to determine if you require additional rights for us to provide such support, and if so, to acquire such rights. You acknowledge that support of Third Party Software or equipment by an unauthorized service provider may void any warranty made by the supplier of such Third Party Software or equipment.

THIRD PARTY AGREEMENTS

As part of the Services, Webtree may suggest certain third party services to you. If you choose to subscribe to or otherwise use any third party services, your use of any such services is subject to the terms of service of such third party service provider. You agree to comply with such provider's terms of service and that the third party provider is solely responsible for delivery of its service(s) to you and your use of them. Third party services include, but are not limited to technical support, portal, training, music, gaming and storage services that Webtree may elect to make available from time to time. Violation of such third party provider's terms of service may, in Webtree's sole discretion, result in the termination of your customer account and use of service.

LIMITED SERVICE WARRANTY

Webtree DISCLAIMS ALL WARRANTIES EXPRESS OR IMPLIED AS TO THE SERVICES, THE MATERIALS AND THE SOFTWARE WHETHER IN THE NATURE OF MERTCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR OTHERWISE. IN NO EVENT SHALL Webtree AND/OR ITS RESPECTIVE SUPPLIERS BE LIABLE FOR ANY SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF SERVICES, MATERIALS OR SOFTWARE, FAILURE TO PROVIDE THE SAME, OR INFORMATION AVAILABLE IN THE MATERIALS.

LIMITATION OF LIABILITY

Notwithstanding anything to the contrary, in no event shall Webtree be liable to you in excess of the amounts actually paid by you to Webtree under the Plan Order that is the subject of the dispute.

LIMITATIONS ON ACTIONS

Any cause of action by you must be commenced within one (1) year after the cause of action arose or it shall be forever waived and barred.

Webtree establishes several binding terms and conditions on all those who propose to either sign this document or else intend to make an online payment at http://www.webtree.us/. Webtree holds the right to either update or alter its Terms of Services (TOS) any point of time without a prior notice. All new features and conditions apparently accentuating all the services portfolio would be again subject to TOS. A point forth from where any further subsequent use of services would be considered as an explicit consent towards all changes made forth by the company. Violation of any of the Terms and Conditions declared by the company would end up leading to a termination of an account.

General Conditions

The consumption of Webtree's services portfolio is built by the client at his own judgment. This service offered either via email, chat or phone. Our services are made available only in English language. Other languages would be considered only on the basis of mutual efforts. Webtree holds the right to use 3rd party marketers and hosting partners for offering the needed hardware, software, networking and other related technologies for managing the service. Unless specified by Webtree, the services should not be changed or resold to a 3rd party. Any accountability rising from such conditions would be only borne by the client. Webtree holds the right to delete Content and Accounts comprising of content considered as illegal, threatening, abusive, libelous, offensive, pornographic and questionable. Webtree can terminate any account in case of any verbal, physical or written abuse of an employee. We do not entertain any requests for posting, hosting or transmission of unsolicited e-mails, SMSs, or "spam" messages. We do not entertain transmission of any kind of worms, viruses or any code of a critical manner. At no point in time Webtree justifies services provided will meet exact needs, services would be continuous, well-timed, protected or error-free, the results gained from the use of services would be precise or trustworthy, the excellence of any products, services, info or other things purchased would be within one's prospects and finally would any errors in the service would be adjusted.

  • One account can be utilized by one person only. This single account has a fixed scope of utilization as set by number of PCs in the agreement.
  • Webtree holds the right to offer services only for problems and software listed on the website. Any software problems and services apart from them do not entitle Webtree to provide services.
  • Webtree delivers services through mediums like Phone, Chat and e-mail. The onsite module is not included as a medium for offering services.
  • Webtree is not liable to offer support for any hardware problems related to PCs, Servers, Printers, Routers and Wireless Access Devices.
  • Webtree does not provide replacement or takes liability for any malfunctioning computer part.
  • We do not provide any warranty on hardware and software under the support plan.
  • Webtree is not liable for preserving security of a PC such as username and password. Neither shall the company be held responsible for any losses or damages resulting from a failure to comply with a security obligation.
  • PC users are advised not to share their personal data like computer username and password with our tech professionals at any point of time. An accidentally shared password must be changed without delay.
  • Webtree cannot be held liable for any losses or damages occurring from a data theft taking place on a user's computer.
  • All the customers are requested to observe the remote session started by a Webtree tech expert. However, if the customer fails to do so and any data theft or loss rising from an unattended remote session or the absence of a technician would not be the responsibility of Webtree. Moreover, clients are requested not to use any of our services for any illegal or unauthorized reason.
  • All the interactions and communications between Webtree's experts and customers are should be in obedience of cyber laws of India/US or one's country of residence.
  • Webtree holds no responsibility for any loss or damage rising directly or indirectly due to the rejection of authorization for any Transaction. Moreover, the organization will also not be liable if in the case of a cardholder going beyond the preset limit mutually agreed upon by the acquiring bank at any time.

Cancellation and Termination

If a customer wants to cancel the support service with Webtree, he/she may request for the cancellation over via email or a phone. On the cancellation of support services, we transfer the client data to archive or active servers to be used anytime in the future. If a client would cancel the service before the end of the paid up month, it would lead to instant cancellation and the client would not be asked for any charge again. Webtree has all the rights to suspend or stop an account and decline any present or future use of the services. The needs of such action can be arise due to unauthorized access of a portal, servers and databases, rude behavior, data theft, inappropriate use of services, using the services for PC other than the one currently registered with the organization. The cancellation of service will lead to deactivation and deletion of an account and the client will never be able to access to any PC Support Service with the organization. Webtree holds rights to cancel the service for the use of illegal software. Webtree reserves the right to decline services to a client at any point of time.

Modifications to the Service and Prices

Webtree reserves the right to change, cease, suspend or permanently stop a service without any notice at any point of time. Our service prices of a monthly subscription plan are subject to a change on a notice period of 30 days. Changes will be either updated on our website or e-mailed to your registered account.

Credit Card Billing

Customers need to have a valid credit card for availing the services of Webtree online to facilitate the procedure of the billing. This will permit Webtree to either charge or place a hold on the card in concern to payment that is not made to the company for the services and related products. Simultaneously, this will sanction the credit card issuer to shell out the amounts that are mentioned even in case there is no signed receipt. An aspect of the business understanding between Webtree and the credit card issuer arrived at the time of a business deal. In addition, sanctioning Webtree or any other business firm or agency who is responsible for billing the products and services or operate as billing agent to go on and charge or place holds on all the amounts mentioned unless of course all the charges levied on the card has been paid in their totality. Meanwhile, also making sure that Webtree is supplied with information that is accurate and updated or offer correct information in the event the firm considers it to be wrong or invalid. All our service charges are inclusive of taxes, levies, or duties imposed by taxing authorities of India. We do not save any credit card information of the customers without their consent. Moreover, customers would also be required to acknowledge the point that never in the course of time Webtree or any of its affiliated organizations would be made responsible in concern with inadequate funds or other charges on the credit card levied because of holds placed on the card.

Copyright and Content Ownership

Any content posted by a customer and transmitted to Webtree must strictly comply with Indian/US cyber laws and or copyright laws of a client's respective country. Any information shared out with Webtree would be the intellectual assets of that person or of the third-party from which the content has been obtained. Webtree does not own any rights to such consequences. Any questions or answers posted on forums of Webtree would become property of the organisation. Webtree can delete any content viewed as unsuitable from its website without any reasons. The appearance and design of the Webtree website is copyrighted to ©2011-2012 Webtree Support LLC . Any copying, reclaim or duplication of any kind of the HTML/CSS or visual designs without taking written permission from Webtree will lead to legal consequences.

MODIFICATION

Webtree reserves the right to amend the Terms and Condition, and the Webtree Portal at any time by (a) posting a revised version of the Terms and Conditions on the Webtree Portal (http://www.webtree.us/policies.html), or by (b) sending information regarding any amendment to the Terms of Service to the email address you provide to Webtree in connection with registration. You are responsible for regularly reviewing the Webtree website to be notified of any amendments to the Terms and Conditions. Your use of the Webtree Portal or the Services after an amendment to the Terms and Conditions shall be deemed acceptance by you of the amended Terms and Conditions.


THESE TERMS AND CONDITIONS ("TERMS OF USE") STATE IMPORTANT REQUIREMENTS REGARDING YOUR USE OF Webtree'S WEBSITE AND Webtree's COMPUTER SUPPORT SERVICE AND YOUR RELATIONSHIP WITH Webtree. YOU SHOULD READ THEM CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION AND INSTRUCTIONS SUCH AS HOW LONG IT LASTS, FEES FOR EARLY TERMINATION, OUR RIGHTS TO CHANGE ITS CONDITIONS, LIMITATIONS OF LIABILITY, PRIVACY. IF YOU ACCEPT THIS AGREEMENT, IT WILL APPLY TO ALL YOUR SERVICE PLANS FROM US, INCLUDING ALL YOUR EXISTING PLANS. YOUR ACCEPTANCE OF THESE TERMS & CONDITIONS WILL BE IMPLIED BY THE USE OF THE Webtree SERVICE. If user has any questions about the Privacy Policy & Terms of Use of Services at our Web site, user can e-mail their inquiries to support@webtree.us.

Faq

Frequently Asked Questions

1. What is Webtree all about ?

A. Webtree is one stop solution provider for Application Development whether it be Designing websites, developing applications, customizing software, providing complete tech support and many more

2. What is Self Help DIY Tutorials ?

A. Webtree with its huge knowledge database at its disposal as DIY tutorials help you to diagnose and resolve your computer problem on your own and endeavors to fulfill its mission of 'spreading knowledge'

3. What is the scope of support ?

A. Webtree apart from designing and developing websites, applications and customizing softwares also provide support for every PC related issue whether they be Drivers, Software Utilities, Networking issues, system devices & peripherals, and many more

4. How Webtree provide support ?

A. Webtree endeavors to provide support in every medium possible from its much sought after self help DIY tutorials to remote assistance and even onsite support.

5. What make Webtree certified technicians special ?

A. Our highly skilled and certified technicians had undergone 8 weeks of rigorous trainings and stringent tests so as to ensure that only the best support be given to our esteemed customers

6. How remote assistance work ?

A. Once you call us, our certified technicians will seek permission from you to remotely access your system and will then start scanning your system and in no time will diagonse the root problem and came up with the complete analysis of the issue.

7. Is remote accessing my system safe ?

A. It's absolutely safe with our remote accessing software. Webtree ensures that your data is secured and there's no breach of privacy. We perform every single step with your prior approval.

8. How can I subscribe for Webtree ?

A. You can subscribe for Webtree services by simply giving us a call on +1-844-886-5593 or also by visiting our website.

9. Will I be charged for making call ?

A. No, calling on our toll free no. +1-844-886-5593 is absolutely free.

10. What methods of payment can I use ?

A. Webtree accepts major credit cards both online and over the phone.

How We Work

At Webtree we believe in giving best services to you. We listen to your feedback and diligently work on it to give what you deserve. We work hard to make you smile and your happiness is our reward. You propel us to achieve the milestones and we are proud of our association. Webtree can spread only because of you and is committed towards our mission of 'spreading knowledge'.

Research

We carefully analyze your need keeping in mind what your requirements are, and what you want. We listen to you and incorporate every tiny detail that you want.

Design

We keep you updated about every stage in your project and describe the functionalities of every step to you and how it all adds to your vision. Your vision guides us to the fulfillment of our shared dream.

Develop

At Webtree we just don�t design your projects but also develop relationship based on goodwill earned by sheer hard work and premium service offered. We take pride in our work and in you who give us the opportunity to do amazing work.

Where are we located?

Want to contact us now? Just drop us a line below.